topic Re: reinstating connection in Archived Posts

reinstating connection

bwoollatt — Sat, 04 Jul 2020 13:02:49 GMT

My connection has been disabled due to 6 months inactivity. How do I reinstate it? I cannot get through to you on the phone as there is a 30 minute wait and my landline phone runs out of battery life before then.

Re: reinstating connection

Chris_B — Sat, 04 Jul 2020 13:06:55 GMT

@bwoollatt You will have to call to get this re activated and that’s providing it hasn’t been in hibernation too long as you are right on the boundary of this with six months of inactivity from the device.

Re: reinstating connection

Leanne_T — Sat, 04 Jul 2020 14:37:41 GMT

Hi @bwoollatt

Thanks for coming to the community.

If this is a pay as you go SIM card that has gone into hibernation, you will need to get in touch with our Customer Care team.

They can look into this for you and let you know if the number can be reinstated.

Thanks 🙂

Leanne.

Re: reinstating connection

XRaySpeX — Sun, 05 Jul 2020 02:34:45 GMT

It's not just inactivity. It's no chargeable activity for over 6 months.