topic Re: New phone: SIM not recognised in Archived Posts

New phone: SIM not recognised

Belay — Sat, 04 Jul 2020 09:43:36 GMT

Hi,

My phone screen went black and I can't use my old phone so i bought another phone and the SIM card was recognised at first for an hour. The phone now doesn't recognise there is a SIM inserted.

Please can someone help?

Re: New phone: SIM not recognised

Northerner — Sat, 04 Jul 2020 09:59:03 GMT

Hi @Belay

Are you on PAYG or pay monthly contract?

Where did you buy the phone?

Thanks

Re: New phone: SIM not recognised

Belay — Sat, 04 Jul 2020 10:03:17 GMT

Hi,

I'm pay monthly and bought the phone from argos last night.

Re: New phone: SIM not recognised

Leanne_T — Sat, 04 Jul 2020 12:47:37 GMT

Hi @Belay

Thanks for coming to the community.

What phone have you purchased?

Have you tried restarting the phone?

Leanne.

Re: New phone: SIM not recognised

Belay — Sat, 04 Jul 2020 14:28:27 GMT

It's a Huawei P30 Pro.

sooooooo........I realised the sim holder is double sided and can take a sim on one side and a Huawei micro memory card on the other.

I....errr...had the sim in the wrong side.

To be fair the writing is TINY.

Any way. All sorted now thanks.

Re: New phone: SIM not recognised

Leanne_T — Sat, 04 Jul 2020 14:30:42 GMT

Easily done @Belay

Happy to hear you are all sorted 🙂

Have a lovely weekend.

Leanne.