topic Re: Joining EE in Archived Posts

Joining EE

Flynn2 — Fri, 03 Jul 2020 14:51:00 GMT

I've received my new SiM and apple watch, but waiting for my number to be transferred and for the watch SIM to be activated. How long does this usually take? Lines are constantly busy.

Re: Joining EE

Profile closed — Fri, 03 Jul 2020 15:43:49 GMT

Hi @Flynn2

Welcome to the EE Community,

If you call freephone 0800 317 720 you will be able to get through to a customer service advisor.

Thanks,

David.

Re: Joining EE

Flynn2 — Fri, 03 Jul 2020 15:51:14 GMT

Hi David,

I’ve been trying on and off all day, but it doesn’t even ring, just stops immediately. Also tried live chat - no joy.

i don’t know whether to just put the new sim in and hope for the best 😬

Re: Joining EE

Profile closed — Fri, 03 Jul 2020 15:53:35 GMT

@Flynn2 initially you will have a temporary number on your EE sim you can use that if you wish until your number transfers.

Re: Joining EE

Flynn2 — Fri, 03 Jul 2020 15:59:21 GMT

Yes I know, I just wondered how long it would take. They said it would be done by midnight last night, and that I should receive a text. I’m wondering as they’re so busy that perhaps the text just hasn’t been sent.
Anyway, thank you for replying 😊