topic Still waiting for a SIM I ordered in June in Archived Posts

Still waiting for a SIM I ordered in June

JohnLetch — Thu, 02 Jul 2020 18:27:17 GMT

I ordered a SIM on the 12th of June then I received an an email the following day to tell me it is on it's way. Yet to date no SIM has arrived. I understand there are delays due to the current COVID situation but it's been almost 3 weeks. Any update would be helpful.

Re: Still waiting for a SIM I ordered in June

tahirmian — Thu, 02 Jul 2020 18:31:10 GMT

Hi @JohnLetch

Is that pay as you go sim? And did you purchase any top-up with it?

If it's just a sim order it again.

Thanks,

Re: Still waiting for a SIM I ordered in June

JohnLetch — Thu, 02 Jul 2020 18:32:36 GMT

It is a pay monthly SIM.

Re: Still waiting for a SIM I ordered in June

tahirmian — Thu, 02 Jul 2020 19:41:33 GMT

Hi @JohnLetch you need to call mobile care team or sale team they can look into it.

And they will be able to send a new SiM card.

Thanks