topic Upgrade in Archived Posts

Upgrade

Hughesy31 — Thu, 02 Jul 2020 13:20:07 GMT

Hi I have received an upgrade phone today but been sent a new sim with a different number? I really need to keep my old number due to being self employed. I’ve tried to phone 150 but very busy.. Regards Michael

Re: Upgrade

Leanne_T — Thu, 02 Jul 2020 14:37:57 GMT

Hi @Hughesy31

Thanks for coming to the community.

If you log into your My EE app and select Menu, do you have two numbers showing?

How did you upgrade with us?

Speak soon 🙂

Leanne.

Re: Upgrade

Hughesy31 — Thu, 02 Jul 2020 14:43:02 GMT

Hi., I upgraded through the EE app.. it has the new number on and my wife and child’s number on. It does show data for my current number then data for new number?

Re: Upgrade

Leanne_T — Thu, 02 Jul 2020 14:55:01 GMT

Hi @Hughesy31

Thanks for the quick reply.

I would suggest getting in touch with our Mobile Care team, they can check your account for you and help you further.

Let me know how you get on 🙂

Leanne.