topic Re: New SIM card doesn't work in S20 in Archived Posts

New SIM card doesn't work in S20

Jen_Piper — Thu, 02 Jul 2020 07:41:12 GMT

Hi, got a new S20 through EE contract, new SIM isn't working and the old SIM in my old S5 has stopped working now too. So I have no phone provision and I can't find any user guides on EE website for S20 to transfer my SIM contract. Seems to be quite a few people with this problem - it's been over 12 hours since activating my new phone and I'm not sure what I should do next. Can't ring 150 as no network recognition now on either phone...getting frustrated, can anyone help? Thanks.

Re: New SIM card doesn't work in S20

bristolian — Thu, 02 Jul 2020 07:57:30 GMT

Hi @Jen_Piper

If you've definitely followed the steps in this help article, and your new SIM isn't working, then you'll need to call EE C/S to check everything over.

You don't need an EE phone to be able to do this - check the other numbers on the get in touch page, I'd recommend 0800 0798586 free from any other working phone.

Re: New SIM card doesn't work in S20

Leanne_T — Thu, 02 Jul 2020 09:55:12 GMT

Hi @Jen_Piper

Thanks for coming to the community.

Did you register your new SIM card online?

Have you tried restarting your phone?

Speak soon 🙂

Leanne.

Re: New SIM card doesn't work in S20

Jen_Piper — Thu, 02 Jul 2020 10:50:59 GMT

Hi, thanks for your help everyone. In the end I popped into the EE shop and they were able to help me, as I didn't have access to another phone to call them. All sorted.

Regards

Jenni

Re: New SIM card doesn't work in S20

Leanne_T — Thu, 02 Jul 2020 11:02:56 GMT

Thanks for coming back and letting us know @Jen_Piper

Glad you got this sorted 🙂

Leanne.