topic Re: Swap sim in car not supported in Archived Posts

Swap sim in car not supported

Britishfour — Wed, 01 Jul 2020 17:25:02 GMT

After EE sent me a replacement sim for my car, which I use for data only . The car they sent , when inserting into SIM card reader in the car, a message is presented on car interface saying “car not supported” . I tried the old card and that was reAdable but not usable. What am I missing?

Re: Swap sim in car not supported

Jon_K — Thu, 02 Jul 2020 08:06:07 GMT

Hi @Britishfour.

Welcome to the community.

Have you registered the replacement SIM card?

Jon

Re: Swap sim in car not supported

Britishfour — Thu, 02 Jul 2020 08:25:36 GMT

Thanks Jon for replying ,

the letter I received with the sim stated if it’s a replacement then simply put it in and it should work, it doesn’t . My other option is to go to ee.co.uk/simswap it when I do, it says it must send me a pin but it’s a data only card in my car and not a phone where a pin can be sent . There letter I received even had the pin!!!

so ee has sent me a card I can’t activate !! Any ideas ?

Re: Swap sim in car not supported

Jon_K — Thu, 02 Jul 2020 08:28:28 GMT

Thanks @Britishfour.

The best way to check if it's active, would be to contact our Customer Care team.

They will have access to your account and be able to activate it if necessary.

Jon