topic Re: Replacement pay as you go sim in Archived Posts

Replacement pay as you go sim

Swall — Mon, 29 Jun 2020 18:00:15 GMT

Hello I ordered a replacement SIM card for my step dad over a week ago, does anyone know how long it takes to arrive?

Chris_B — Mon, 29 Jun 2020 18:04:30 GMT

@Swall SIM cards are sent out 2nd class Royal Mail.

Swall — Mon, 29 Jun 2020 18:55:48 GMT

Ok thank you my stepdad believed it had been stolen

Jon_K — Tue, 30 Jun 2020 06:48:48 GMT

Welcome to the community.

If you don't receive your SIM card in the next few days, I'd recommend contacting our Customer Care team so they can order another one for you.

As @Chris_B mentioned, they are sent in second-class post.

Jon

Swall — Tue, 30 Jun 2020 11:22:41 GMT

Thanks Jon

Swall — Wed, 01 Jul 2020 15:55:04 GMT

Nobody answers the phone

Christopher_G — Thu, 02 Jul 2020 07:17:13 GMT

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

You should be able to get through after a short wait.

Chris