topic Re: New SIM card in Archived Posts

New SIM card

DiX23 — Wed, 01 Jul 2020 09:57:15 GMT

Hi, going from monthly contract to pay as you go. Received monthly paygo sim with a new number but want to keep my original number.

Re: New SIM card

bristolian — Wed, 01 Jul 2020 10:01:06 GMT

Hi @DiX23

Did you receive this new SIM off the back of calling C/S to explicitly request a move from PAYM > PAYG?

Re: New SIM card

DiX23 — Wed, 01 Jul 2020 11:07:46 GMT

Hi. I couldn't speak to a human about upgrading as calls were only for
vulnerable people, but during finding this out via a telephone appointment,
was advised I could 'upgrade' from my pay monthly to payg online.

Re: New SIM card

Leanne_T — Wed, 01 Jul 2020 11:45:24 GMT

Hi there @DiX23

Thanks for coming to the community

Can you use the new pay monthly SIM and see if this has the pay as you go number?

Thanks 🙂

Leanne.

Re: New SIM card

DiX23 — Wed, 01 Jul 2020 12:44:46 GMT

Hi. Yes, it's the new pay as you go number.

Re: New SIM card

Leanne_T — Wed, 01 Jul 2020 12:51:04 GMT

Hi @DiX23

Thanks for coming back to me.

Just to confirm, has your number transferred?

Thanks 🙂

Leanne..

Re: New SIM card

DiX23 — Wed, 01 Jul 2020 12:55:46 GMT

No. Thought there might have been the option (online, from my account
page) to do so, but as there wasn't I wrongly assumed my new sim would use
my original number. Thanks

Re: New SIM card

Leanne_T — Wed, 01 Jul 2020 12:58:16 GMT

Hi @DiX23

Thanks for the quick reply.

If you get in touch with our Mobile Care team, they will get this looked into for you and help you with your number transfer.

Let me know how you get on.

Leanne.

Re: New SIM card

DiX23 — Wed, 01 Jul 2020 13:01:46 GMT

Will do, and thanks lots for your help!

Re: New SIM card

Leanne_T — Wed, 01 Jul 2020 13:07:59 GMT

No problem at all @DiX23 🙂

Re: New SIM card

DiX23 — Wed, 01 Jul 2020 15:53:35 GMT

Hi Leanne. All sorted now, at a better price too!

Thanks for your help today.

Re: New SIM card

Leanne_T — Wed, 01 Jul 2020 16:04:04 GMT

You are very welcome @DiX23

Thanks for coming back and letting me know.

Leanne 🙂