https://community.ee.co.uk/t5/Archived-Posts/New-phone-Old-SIM-Not-working/m-p/926994#M278357 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/831630">@CWW1985</a>,</P> <P>&nbsp;</P> <P>Have you checked to make sure you are inserting your SIM in the tray correctly? Could you have inserted it into the memory card slot by mistake?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Wed, 01 Jul 2020 07:30:13 GMT James_B 2020-07-01T07:30:13Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-Old-SIM-Not-working/m-p/926872#M278356 <P>Hello,&nbsp;</P><P>&nbsp;</P><P>I recently upgraded from a p20 lite to p30 pro (as good as new)<BR /><BR />I was told that I could insert my 'old' SIM into the new phone and it would work. However, I was sent a new SIM, I'm not sure why. Neither SIMS work in the P30 pro.&nbsp;<BR /><BR />If I put the 'old' SIM back in my old phone, it works fine.&nbsp;</P><P>&nbsp;</P><P>Please can I have support with this</P> Tue, 30 Jun 2020 20:10:58 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-Old-SIM-Not-working/m-p/926872#M278356 CWW1985 2020-06-30T20:10:58Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-Old-SIM-Not-working/m-p/926994#M278357 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/831630">@CWW1985</a>,</P> <P>&nbsp;</P> <P>Have you checked to make sure you are inserting your SIM in the tray correctly? Could you have inserted it into the memory card slot by mistake?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Wed, 01 Jul 2020 07:30:13 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-Old-SIM-Not-working/m-p/926994#M278357 James_B 2020-07-01T07:30:13Z