topic Stac Code in Archived Posts

Stac Code

WendyR48 — Mon, 29 Jun 2020 16:08:42 GMT

I am not sure if I am on the right forum or not, but hopefully, I can get some help. On my original order for a pay monthly sim card I put the Stac Code on it, however, this order somehow did not get processed by EE. After speaking on live chat with an agent, she re-ordered my sim card and sorted out delivery of it etc.

However, I cannot remember her asking me for a Stac Code, how I can ensure this has been done, or how can I at least do it myself? I was moving from another provider but I did not want to transfer my number? I have a disability that prevents me from using the phone for voice calls, and let's chat is not showing at all, so I wondered if it could be done via this forum or direct me to where I can do it.

Thanks

Re: Stac Code

Leanne_T — Mon, 29 Jun 2020 16:36:24 GMT

Hello @WendyR48

Welcome to the community.

You can give your STAC to our Mobile Care Team via live chat on our get in touch page, if you select EE a chat option will show when an agent is available for you.

Thanks 🙂

Leanne.

Re: Stac Code

WendyR48 — Mon, 29 Jun 2020 17:47:15 GMT

Unfortunately when I press let's chat, there is blank boxes underneath pay monthly etc and nothing else.

Re: Stac Code

Leanne_T — Mon, 29 Jun 2020 17:56:09 GMT

Hi @WendyR48

Thanks for coming back to me.

Did you get an email after the chat with what was discussed?

If so, did this have information about the STAC?

Thanks.

Leanne.

Re: Stac Code

WendyR48 — Mon, 29 Jun 2020 18:01:09 GMT

No, No mention of Stac code.

Re: Stac Code

WendyR48 — Mon, 29 Jun 2020 18:33:59 GMT

Hi,

I found a form online for PAC and STAC Codes and its accepted my code. Thanks for your help anyway.

Re: Stac Code

Leanne_T — Tue, 30 Jun 2020 07:00:16 GMT

No problem @WendyR48

If you need any further help, let me know 🙂

Take care.

Leanne.