topic Re: Replacement sim not connecting to network in Archived Posts

Replacement sim not connecting to network

Andrewsarek — Mon, 29 Jun 2020 10:31:38 GMT

I received a replacement sim as I lost my phone. I installed it but the is no network connection.

Re: Replacement sim not connecting to network

Schockwave — Mon, 29 Jun 2020 12:00:03 GMT

Hello @Andrewsarek ,

Welcome to the community,

You will need to activate your replacement SIM card here:

https://myaccount.ee.co.uk/app/activate-sim

Re: Replacement sim not connecting to network

Andrewsarek — Mon, 29 Jun 2020 12:19:46 GMT

Thanks Shockwave for the reply. When I follow your link there are three choices; to activate the SIM I need my old phone which is lost. If I choose the lost or stolen option it says that soon should already be activated. I still can't connect to a network

Sent from Yahoo Mail on Android

Re: Replacement sim not connecting to network

Leanne_T — Mon, 29 Jun 2020 12:25:09 GMT

Hi @Andrewsarek

Thanks for coming to the community.

Where did you get the replacement SIM card from?

Also, are you using an EE phone?

Thanks 🙂

Leanne.

Re: Replacement sim not connecting to network

Andrewsarek — Mon, 29 Jun 2020 12:55:46 GMT

Hi Leanne. The phone is an EE phone and the SIM came from EE.
Sent from Yahoo Mail on Android

Re: Replacement sim not connecting to network

Leanne_T — Mon, 29 Jun 2020 13:02:20 GMT

Hi @Andrewsarek

Thanks for the quick reply 🙂

If you get in touch with our Mobile Care team, they can get the SIM card registered for you.

Let me know how you get on 🙂

Leanne.