topic Re: New Sim not arrived in Archived Posts

New Sim not arrived

WendyR48 — Sat, 27 Jun 2020 10:27:07 GMT

Please can someone help me, last weekend I ordered 2 pay monthly SIM cards but have only received one of them. I am switching from another provider and in three day’s I will incur more charges from them. Online chat does not work, so as a disability prevents me using the phone for voice calls, this is not a very inclusive service. I’m hoping someone on here can help me. As a new customer, I have to say I am not impressed so far.

Thanks

Re: New Sim not arrived

James_B — Sat, 27 Jun 2020 10:32:42 GMT

Hi @WendyR48,

I'm sorry to hear only one SIM card has arrived.

Please visit our get in touch page and click/tap 'let's chat' to get connected with our Customer Care Team.

Thanks

James

Re: New Sim not arrived

WendyR48 — Sat, 27 Jun 2020 11:23:46 GMT

Hi, James,

Thanks for responding, the let's chat didn't work for me.

Re: New Sim not arrived

James_B — Sat, 27 Jun 2020 11:30:40 GMT

Hi @WendyR48,

What happens when you try to connect with our chat team?

Thanks

James

Re: New Sim not arrived

WendyR48 — Sat, 27 Jun 2020 11:41:25 GMT

They respond and then don’t speak after that and the chat closes down.

Re: New Sim not arrived

James_B — Sat, 27 Jun 2020 11:44:21 GMT

Hi @WendyR48,

Do you see a particular error message when the chat closes?

Thanks

james

Re: New Sim not arrived

WendyR48 — Sat, 27 Jun 2020 11:47:10 GMT

No error code, it is as the agent is closing it down because it asked to rate service afterwards

Re: New Sim not arrived

James_B — Sat, 27 Jun 2020 11:49:52 GMT

Hi @WendyR48,

I'm sorry to hear your chat was cut short in error.

Please try again so the team can help.

Thanks

James