topic Re: How to get sim cut during lockdown in Archived Posts

How to get sim cut during lockdown

Missy996 — Tue, 23 Jun 2020 21:05:53 GMT

Hello,

I am getting a new phone but my current EE pay-as-you-go sim is too big for my new phone and none of the nearby EE shops are open due to coronavirus.

Does anyone know any other way to get my sim cut or if EE would send out new smaller sim?

Thanks

Re: How to get sim cut during lockdown

XRaySpeX — Tue, 23 Jun 2020 22:12:15 GMT

@Missy996 : Order a replacement SIM online for £1.50 or phone CS for one.

Re: How to get sim cut during lockdown

Missy996 — Wed, 24 Jun 2020 08:47:04 GMT

I used the order a replancement SIM option last night and everything seemed to go fine, but this morning i got a text from EE saying that they cant send me a replacement SIM because my account isnt registered and that i would have to call them to register.

I dont understand what they mean by my account isnt registered and is there anyway to solve this without calling them?

Re: How to get sim cut during lockdown

James_B — Wed, 24 Jun 2020 08:56:46 GMT

Hi @Missy996,

Welcome to the EE Community. 🙂

Sorry, if your personal details (name, address etc.) aren't registered on your account, you'll need to get in touch with Customer Care so we can update your details before sending your SIM.

Thanks

James

Re: How to get sim cut during lockdown

Missy996 — Wed, 24 Jun 2020 09:00:50 GMT

Thanks for the help

When i call what "section" should i use? (ie for the press 1 for...)

Re: How to get sim cut during lockdown

XRaySpeX — Wed, 24 Jun 2020 09:34:45 GMT

Have you added this PAYG no. to your MyEE a/c?

Re: How to get sim cut during lockdown

Missy996 — Wed, 24 Jun 2020 09:36:01 GMT

Yes it is the only number on my account

Re: How to get sim cut during lockdown

James_B — Wed, 24 Jun 2020 09:40:08 GMT

Hi @Missy996,

Don't worry too much about the options. Just select the ones that match your query the closest.

Any of our advisors will be able to help you with this.

Thanks

James

Re: How to get sim cut during lockdown

XRaySpeX — Wed, 24 Jun 2020 09:54:36 GMT

After looking at a PAYG MyEE there is nowhere to supply a postal address (only an email addy) to validate you & to send the new SIM to. Therefore it must be impossible to order a replacement PAYG SIM online. Is that right, @James_B ?

Re: How to get sim cut during lockdown

James_B — Wed, 24 Jun 2020 10:08:31 GMT

Hi @XRaySpeX,

Hope you are well.

As long as the pay as you go account has been registered with address details, either at the point of sale or via Customer Care, a replacement SIM can be ordered online.

James

Re: How to get sim cut during lockdown

XRaySpeX — Wed, 24 Jun 2020 10:16:54 GMT

@James_B : I got 4 free PAYG/Flex SIMs from the online store, the PoS. It was given my postal addy in order to send them. Yet the online replacement SIM form refuses to recognise them. Why?

Re: How to get sim cut during lockdown

Missy996 — Wed, 24 Jun 2020 10:26:54 GMT

So i need to have told you my address before at some point, and for Pay-as-you-go this is only possible at POS or if i call customer care?

That is just awkward, why not add a way for pay-as-you-go to update their address online? I get anxiety from calling people especially for things like phones, where i dont know much about them or the terminology, but i have no other way to solve this as pay-as-you-go also cant use the online chat service.

Re: How to get sim cut during lockdown

James_B — Wed, 24 Jun 2020 10:49:34 GMT

Hi @Missy996,

I've sent you a private message. Please take a look and get back to me when you have a moment.

Thanks

James

Re: How to get sim cut during lockdown

James_B — Wed, 24 Jun 2020 10:53:36 GMT

Hi @XRaySpeX,

It may be that free of charge SIM orders don't trigger account registration.

I'll see if I can find out some further information for you.

Thanks

James

Re: How to get sim cut during lockdown

XRaySpeX — Wed, 24 Jun 2020 11:49:02 GMT

Thanks, @James_B , I would really like to know. Much appreciated.

Re: How to get sim cut during lockdown

James_B — Wed, 24 Jun 2020 13:49:01 GMT

No problem @XRaySpeX 🙂

Re: How to get sim cut during lockdown

Missy996 — Fri, 26 Jun 2020 11:54:03 GMT

Thank you for your help.

I have received my new SIM and placed it in my new phone and the new phone shows that it is connected to ee and i have signal - does this mean i dont have to activate my new SIM?

Re: How to get sim cut during lockdown

XRaySpeX — Fri, 26 Jun 2020 12:09:56 GMT

That's right!