Ported number but now it doesn't work

Christippet — Fri, 26 Jun 2020 06:31:21 GMT

I requested a port on Friday the 19th from Vodafone.

On Monday the sim went dead, but the port has gone wrong.

My ee sim has signal and shows the logo, but I cannot make or receive calls, text and have no data.

The ee app shows the correct number, but that's where it ends.

I contacted level 2 tech, they couldn't fix it and was told Wednesday I will now have to wait 5 days for back end to fix it.

Basically 8 days without any calls, wish I hadn't done it now.

Re: Ported number but now it doesn't work

James_B — Fri, 26 Jun 2020 06:39:59 GMT

I'm sorry to hear here has been an issue with your number port.

Our porting team will work with your previous provider to fix this as quickly as possible.

I'm very sorry for any inconvenience caused in the meantime.

James