topic New sim not working in Archived Posts

New sim not working

Wendywoo90 — Thu, 25 Jun 2020 06:18:24 GMT

My phone was unfortunately stolen the sim and phone was black listed I ordered a new sim and a new phone

it came yesterday and all was fine

I’ve woken this morning and I can’t make calls or texts and internet only works on the WiFi?
Any idea ??

James_B — Thu, 25 Jun 2020 06:58:29 GMT

Welcome to the EE Community. 🙂

Were you able to make calls and send texts yesterday?

Have you tried restarting your phone?

Thanks

James

Wendywoo90 — Thu, 25 Jun 2020 06:59:22 GMT

Yes I was able to send texts and make calls yesterday

yes all turned on and off and it’s still not working

James_B — Thu, 25 Jun 2020 07:05:13 GMT

Does the Network Status Checker show any problems in your area?

Thanks

James