topic Re: replacement SIM from CARE in Archived Posts

replacement SIM from CARE

Litl-1 — Tue, 23 Jun 2020 13:10:35 GMT

Just put my replacement SIM card into my fone and recieved a SMS saying please visit ee.co.uknewsim to register it. I put that link into pC and its just my EE account that comes up with nothing about registering a replacment SIM. Please help

Re: replacement SIM from CARE

Schockwave — Tue, 23 Jun 2020 13:22:13 GMT

Hello @Litl-1 ,

Welcome to the community,

If you click on the link here, you can activate your replacement SIM card:

https://myaccount.ee.co.uk/app/activate-sim

Re: replacement SIM from CARE

Litl-1 — Tue, 23 Jun 2020 14:05:18 GMT

It asks 3 questions. was your old SIM damaged, yes Was you old fone
stolen, lost or damaged, yes. Is this a replacement SIM for a new fone.
yes click the next button and it says I need to have my old DIM in my old
fone and switched on to register the new SIM which needs to be int the new
fone. Going round in circles here.

--
*Susan Kirkwood*

Re: replacement SIM from CARE

Leanne_T — Tue, 23 Jun 2020 14:44:08 GMT

Hi @Litl-1

Thanks for coming to the community.

If this is a replacement SIM card and you don't have access to the old SIM, you would need to get in touch with our Mobile Care team, who will be able to get the SIM registered for you.

Thanks.

Leanne 🙂