topic Re: SIM card hasn't arrived in Archived Posts

SIM card hasn't arrived

Itsmihalis — Fri, 19 Jun 2020 10:06:47 GMT

I've recently set up a sim only contract, and ported my number from O2. My old sim card has now stopped working but my EE sim hasn't arrived yet. Couldn't find live chat or anything to get assistance and can't use my phone anymore as my old son is now deactivated, anybody got a link to live chat? Or can an EE employee get in contact? Thanks.

Re: SIM card hasn't arrived

Chris_B — Fri, 19 Jun 2020 10:31:53 GMT

@Itsmihalis sim cards are sent out second-class Royal Mail. When did you order the SIM card ?

Re: SIM card hasn't arrived

Itsmihalis — Fri, 19 Jun 2020 10:34:24 GMT

Ordered on the 13th, was posted on 14th. Got a text yesterday saying it arrived but it hadn't and nothing has come today either

Re: SIM card hasn't arrived

Jon_K — Fri, 19 Jun 2020 12:50:10 GMT

Hi @Itsmhalis.

Who do the text come from?

We send SIM cards in second-class post as @Chris_B mentioned.

Jon

Re: SIM card hasn't arrived

Itsmihalis — Fri, 19 Jun 2020 12:59:43 GMT

@Jon_K They're from the number 24

Re: SIM card hasn't arrived

Itsmihalis — Fri, 19 Jun 2020 13:00:58 GMT

@Jon_K the number 249, sorry

Re: SIM card hasn't arrived

Jon_K — Fri, 19 Jun 2020 13:44:27 GMT

Thanks @Itsmihalis.

Your SIM would usually arrive in the post, and not have an update.

It may arrive tomorrow in the post.

Jon

Re: SIM card hasn't arrived

Itsmihalis — Mon, 22 Jun 2020 20:49:29 GMT

@Jon_K SIM still hasn't arrived, could an EE employee please contact me via Email to arrange sending another SIM? I've already received my first bill in the post, considering I've not got the SIM card yet I don't expect to be paying for a service I'm not getting

Re: SIM card hasn't arrived

Christopher_G — Tue, 23 Jun 2020 06:28:28 GMT

Hi @Itsmihalis

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris