topic Re: New sim - Upgrade in Archived Posts

New sim - Upgrade

Mary22 — Mon, 22 Jun 2020 08:12:30 GMT

Hi, I have recently upgraded my plan through mobiles.co.uk and they provided me a new sim and said that I would need to use this sim and that my old number would automatically transfer within 5 days. It's over 5 days now and still not transferred.

Is this correct, I would have thought I would have just continued to use my old sim card.

Re: New sim - Upgrade

James_B — Mon, 22 Jun 2020 09:31:54 GMT

Hi @Mary22,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can make sure your upgrade has been processed correctly.

Thanks

James