topic Re: Sim card activation issues in Archived Posts

Sim card activation issues

Nickb92 — Wed, 17 Jun 2020 16:03:44 GMT

I recently upgraded my phone to a Samsung s20 ultra i wanted my old number on my new contract as I have two with you my new number was cut off and I lost my old sim card. I ordered a new one with the old number and new plan on but it doesn't recognise the number when I try to activate it and I cannot ring to speak to anyone as neither I have are connected to the network. Do I do this as a lost sim or should I try to activate it ?

Re: Sim card activation issues

Katie_B — Thu, 18 Jun 2020 07:24:27 GMT

Good Morning @Nickb92.

Thanks for coming to the community.

Did you process your new contract as an upgrade or a new line?

Do you know the reason behind your new number being cut off?

Speak soon,

Katie 🙂

Re: Sim card activation issues

Nickb92 — Thu, 18 Jun 2020 14:51:27 GMT

I got it out as a new line and asked for the numbers to be switched so my old number had my new contract on it I then said I would use the new number for a few days until my new sim card arrived with my old number on it then the next day it was cut off

Re: Sim card activation issues

Katie_B — Thu, 18 Jun 2020 14:55:07 GMT

Thanks for confirming this @Nickb92.

What happens when you insert your new SIM?

Did you get your SIM sent out by a member of our customer care team?

Katie 🙂

Re: Sim card activation issues

Nickb92 — Thu, 18 Jun 2020 14:56:43 GMT

Yes it was sent out last Saturday and arrived yesterday and nothing happens its just says emergency calls only and sim card not provisioned

Re: Sim card activation issues

Katie_B — Thu, 18 Jun 2020 15:10:56 GMT

Hi @Nickb92.

When you have a moment please check your inbox.

Speak shortly,

Katie 🙂