topic Re: esim in Archived Posts

esim

BigBee — Wed, 17 Jun 2020 19:51:19 GMT

I have an iPhone 11 and iPhone 8+ both with EE on the same contract. As the iPhone has the ability to register with the 2 sim's I requested an eSim as was sent the QR code to install on the existing sim. The settings now show a primary and secondary number but

unfortunately they are both the same ( the primary number )

Any suggestions, I'm still waiting a response from EE

Re: esim

Jon_K — Thu, 18 Jun 2020 08:24:30 GMT

Hi @BigBee.

Welcome to the community.

Do you have both an eSIM registered, and a new physical SIM with a different number?

Did you get the eSIM to replace the number you were originally using on the physical SIM?

Jon

Re: esim

BigBee — Thu, 18 Jun 2020 09:55:26 GMT

Just received a QR replacement esim which I ran

It then installed the 2 phones on the iPhone 11

Unfortunately it shows private and business with
the same number, the primary number

I have since noticed I cannot phone from the primary
number but it accepts calls to it

Brian

Re: esim

Jon_K — Thu, 18 Jun 2020 12:34:45 GMT

Thanks @BigBee.

I'd recommend speaking with our Tech Gurus so they can take a look at your account.

They will be able to help you set up both numbers.

Jon