topic Re: How to speak to Online customer service in Archived Posts

How to speak to Online customer service

Nick0296 — Sat, 13 Jun 2020 14:41:04 GMT

I’m out of contract and wish to switch from contract to payg but want yo keep my number.

how do I do that please.

Re: How to speak to Online customer service

Chris_B — Sat, 13 Jun 2020 14:42:50 GMT

@Nick0296 The best way and quickest way is to call customer services so you can give notice to terminate your contract and have it switched to a pay-as-you-go. Just be patient when calling customer services as they are extremely busy due to the current situation, just don’t hang up

Re: How to speak to Online customer service

Nick0296 — Sat, 13 Jun 2020 14:47:03 GMT

Is there a way I can do this online as I’ve had cancer and now cannot speak, I only use text and email.

Re: How to speak to Online customer service

Chris_B — Sat, 13 Jun 2020 14:51:27 GMT

@Nick0296 Login to your online account and wait for a pop up window so you can request live chat. Only if an agent is free to chat will you be able to live chat. you’ll need to be very patient when wanting to live chat.