topic Re: New to EE sim only in Archived Posts

New to EE sim only

Jayk5 — Fri, 12 Jun 2020 14:46:42 GMT

I’ve joined EE today and called up to transfer my old network number to EE but my question is can I still activate my EE sim with the new number whilst waiting for the transfer to happen?

Re: New to EE sim only

Chris_B — Fri, 12 Jun 2020 14:49:16 GMT

@Jayk5 Yes you can just put the sim in your device as you’ll get needs to be active when your number migrated to it.

Re: New to EE sim only

Jayk5 — Fri, 12 Jun 2020 14:54:11 GMT

Thank you and I understand yes I’ve done that but please what I mean when it gets to this part of activation process, which number should I put, the EE or my number I’m transferring to?

Re: New to EE sim only

Katie_B — Fri, 12 Jun 2020 17:08:06 GMT

Hi @Jayk5.

If your number port has not completed then you will be required to enter the temporary number provided.

Katie 🙂

Re: New to EE sim only

Jayk5 — Fri, 12 Jun 2020 20:20:41 GMT

Just tried doing that twice now and it says there’s something wrong; so I can’t activate my sim, please what can I do?

Re: New to EE sim only

James_B — Sat, 13 Jun 2020 08:41:08 GMT

Hi @Jayk5,

Your new SIM should be activated and ready to use.

Are you trying to register for My EE?

Thanks

James

Re: New to EE sim only

Jayk5 — Sat, 13 Jun 2020 11:54:48 GMT

Before I was trying to do it from this: https://myaccount.ee.co.uk/app/activate-sim

But it wasn’t working

this morning I’ve now registered online using the EE number (Just waiting for the transfer to happen) and thanks so as long as you said it’s now activated then I’ll just leave out the process above

Re: New to EE sim only

Jon_K — Sat, 13 Jun 2020 14:17:35 GMT

Thanks @Jayk5.

Let us know when it's completed, or if you need any further help.

Jon