https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919646#M277879 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/821653">@RobW14</a>&nbsp;</P> <P>&nbsp;</P> <P>Will your daughter's existing SIM fit in her new phone? If so, put it in and off you go.</P> <P>&nbsp;</P> <P>If it doesn't, and she needs to use the new SIM - has she activated it yet? <A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-and-set-up-my-new-sim" target="_self">Read this help page</A> and use the online form linked under point 2.</P> Sat, 13 Jun 2020 11:05:39 GMT bristolian 2020-06-13T11:05:39Z https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919644#M277878 <P>We have upgraded our daughters phone (Phone not From EE) as she was at the end of her contract.</P><P>it arrived on Tuesday, and we set it up, but as of today we still cannot call her new phone as her existing number has not been moved to the SIM card supplied.</P><P>How long does this take ?</P> Sat, 13 Jun 2020 10:53:31 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919644#M277878 RobW14 2020-06-13T10:53:31Z https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919646#M277879 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/821653">@RobW14</a>&nbsp;</P> <P>&nbsp;</P> <P>Will your daughter's existing SIM fit in her new phone? If so, put it in and off you go.</P> <P>&nbsp;</P> <P>If it doesn't, and she needs to use the new SIM - has she activated it yet? <A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-and-set-up-my-new-sim" target="_self">Read this help page</A> and use the online form linked under point 2.</P> Sat, 13 Jun 2020 11:05:39 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919646#M277879 bristolian 2020-06-13T11:05:39Z https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919652#M277880 <P>Hi, we did all of this and it reverts back to the number on the new sim.</P> Sat, 13 Jun 2020 11:24:59 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919652#M277880 RobW14 2020-06-13T11:24:59Z https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919657#M277881 <P>Sorry I'm not clear what you've done.</P> <P>&nbsp;</P> <P>Are you using her existing SIM in her new phone?</P> <P>Or have you tried to activate the new SIM and it's not working?</P> Sat, 13 Jun 2020 11:31:21 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919657#M277881 bristolian 2020-06-13T11:31:21Z https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919671#M277882 <P>EE tech services have sorted this out</P> Sat, 13 Jun 2020 11:41:59 GMT https://community.ee.co.uk/t5/Archived-Posts/How-long-for-EE-to-move-numbers/m-p/919671#M277882 RobW14 2020-06-13T11:41:59Z