topic Re: PAC Code not coming through by Text in Archived Posts

PAC Code not coming through by Text

markam — Fri, 12 Jun 2020 10:35:18 GMT

Today twice, I have requested my PAC Code by text. Both times I received no code. Shortly after I received a call from EE, asking the reason why I want to change provider, I finally ended the call because of too many questions and my answers was getting too personal.

Why am I finding so difficult to leave EE. Why does EE offer a text service for customers to request the PAC Code, when actual fact the code did not come through. I should not be forced into talking to someone on the phone questioning my decision to leave?

EE Customer Service, please send the PAC Code?

Re: PAC Code not coming through by Text

Chris_B — Fri, 12 Jun 2020 10:47:32 GMT

@markam Can I ask do you have any outstanding balance on your account?

Re: PAC Code not coming through by Text

markam — Fri, 12 Jun 2020 11:11:23 GMT

Hi Chris,

I have £0 balance on my account

Re: PAC Code not coming through by Text

XRaySpeX — Fri, 12 Jun 2020 11:19:47 GMT

Do you have more than 1 no. under the same a/c? If so you can't request a PAC by text.

Re: PAC Code not coming through by Text

markam — Fri, 12 Jun 2020 11:23:25 GMT

I have only one number on this account

Re: PAC Code not coming through by Text

markam — Fri, 12 Jun 2020 11:40:24 GMT

Just received a text saying, Pac code has been sent to me, it didn't come through by the text message, will I receive it by email or post?

Re: PAC Code not coming through by Text

James_B — Fri, 12 Jun 2020 13:57:20 GMT

Hi @markam,

Welcome to the EE Community. 🙂

If you requested your PAC via text it should be sent to you in a text message.

Has it arrived yet?

Thanks

James