topic Re: Time taken to port a mobile number from another network to EE in Archived Posts

Time taken to port a mobile number from another network to EE

RW1972 — Fri, 12 Jun 2020 08:50:55 GMT

I am porting my old number from O2 Giffgaff to my new EE mobile contract.

I received email confirmation that they had recieved my PAC code on 7th June. I have heard nothing since (5 days ago) and my mobile number has not changed.

I was under the impression that this should take no longer than 2 business days, if not the nest busines day?

Re: Time taken to port a mobile number from another network to EE

Chris_B — Fri, 12 Jun 2020 10:58:09 GMT

@RW1972 As you requested this on the seventh the request wouldn’t of been received until the eighth and the migration should’ve started on the ninth but I’m assuming you use the online form to request this ? you need to call customer services to do this as I cannot recommend anybody using the online form.

Re: Time taken to port a mobile number from another network to EE

Katie_B — Fri, 12 Jun 2020 11:00:21 GMT

Good Afternoon @RW1972.

Thanks for coming to the community.

Does your Giffgaff SIM still work?

Speak soon,

Katie 🙂

Re: Time taken to port a mobile number from another network to EE

RW1972 — Fri, 12 Jun 2020 11:13:13 GMT

Yes, my Giffgaff SIM still works with the number I'm looking to port across

Re: Time taken to port a mobile number from another network to EE

RW1972 — Fri, 12 Jun 2020 11:16:03 GMT

Why have an online form of it shouldn't be used?

Re: Time taken to port a mobile number from another network to EE

James_B — Fri, 12 Jun 2020 11:55:26 GMT

Hi @RW1972,

I've sent you a private message. Please take a look and get back to me when you have a moment.

Thanks

James