topic Re: Can I chat with some one online I have lost my phone and can’t call in Archived Posts

Can I chat with some one online I have lost my phone and can’t call

Fayelynch — Fri, 12 Jun 2020 09:48:00 GMT

Hi is there any way I could chat to some one online , I have list my phone and cannot call also the stores are closed so I can’t pop in .

I have had an EE sim for years and built up my plan with boost I have recently lost my phone , I was wondering if I could get a new sim with the same number.

thanks in advance

faye

Re: Can I chat with some one online I have lost my phone and can’t call

Chris_B — Fri, 12 Jun 2020 09:49:39 GMT

@Fayelynch To request a replacement SIM card you need to call customer service. You can use any phone to call. You can dial this number +44-800-956-6000

Re: Can I chat with some one online I have lost my phone and can’t call

Fayelynch — Fri, 12 Jun 2020 09:55:10 GMT

Thanks Chris , the problem is I can’t actually ring as my phone is lost and I don’t have access to another as my friends and family are self isolating.

Re: Can I chat with some one online I have lost my phone and can’t call

Chris_B — Fri, 12 Jun 2020 10:42:30 GMT

@Fayelynch Live chat is only available to contact customers and unfortunately you cannot use the online order form to request replacement Sim card as EE will send you a code via a text message which obviously you’ll not receive so you will need to call customer services to order a replacement SIM card. As of tomorrow if you live alone you’ll be able to have contact with another house hold but only that other house hold.