topic Re: 4G on pay as you go phone in Archived Posts

4G on pay as you go phone

jw60 — Tue, 09 Jun 2020 12:29:50 GMT

My phone if 4G enabled and I've checked the settings are correct but I can't use the internet away from home. It's been suggested that I need to get an updated sim card for it to work. Is that correct?

Re: 4G on pay as you go phone

bristolian — Tue, 09 Jun 2020 12:35:14 GMT

Hi @jw60

No, it almost certainly isn't correct. What phone do you have and do you have credit on it?

It could be as simple as enabling mobile data on your phone.

Re: 4G on pay as you go phone

jw60 — Tue, 09 Jun 2020 13:15:02 GMT

It's a HOMTOM HT26 and yes there is credit on it

Re: 4G on pay as you go phone

Katie_B — Tue, 09 Jun 2020 15:18:17 GMT

Hi @jw60.

What reports back to you when you text AL to 150?

Katie

Re: 4G on pay as you go phone

jw60 — Tue, 09 Jun 2020 19:48:18 GMT

Hi Katie,

It just gives me details of my balance and last top-up info

Re: 4G on pay as you go phone

Jon_K — Wed, 10 Jun 2020 07:44:54 GMT

Hi @jw60.

Does it give details of any available data?

Is mobile data enabled in your phone settings?

Could you try restarting your phone again?

Jon

Re: 4G on pay as you go phone

jw60 — Wed, 10 Jun 2020 12:08:09 GMT

Hi,

There was no mention of data on there.

Found cellular data, switched it on. Restarted the phone but still not seeing 4G on the top line of the phone display. Sent AL again to 150 and same reply as yesterday, no mention of data

Re: 4G on pay as you go phone

Jon_K — Wed, 10 Jun 2020 13:32:51 GMT

Thanks @jw60.

So cellular data is now turned on?

Do you have another phone you could try your SIM card in?

Jon

Re: 4G on pay as you go phone

jw60 — Wed, 10 Jun 2020 15:04:51 GMT

Hi,

Yes cellular data is switched on. Unfortunately I don't have an old one that's 4G enabled.

Thanks for your help

Re: 4G on pay as you go phone

Jon_K — Thu, 11 Jun 2020 07:59:57 GMT

Thanks @jw60.

I'd recommend contacting our Tech Care team so they can check that your account is set up correctly.

They will also be able to continue troubleshooting with you.

Jon

Re: 4G on pay as you go phone

jw60 — Fri, 12 Jun 2020 09:09:23 GMT

Thanks for all the suggestions.

Checked the phone again this morning and I get the 4G symbol now. Not sure what happened but at least it's ok now.

Thanks again

Re: 4G on pay as you go phone

James_B — Fri, 12 Jun 2020 09:32:25 GMT

Thanks for the update @jw60 🙂

James