topic Keeping number in Archived Posts

Keeping number

Nsha — Thu, 11 Jun 2020 17:42:23 GMT

Hi I’ve just taken out an upgrade with mobiles.co.uk and asked to keep my EE number. They have said I can but EE say I can’t. My phone is due to arrive tomorrow and I’m worried I’ll lose my number. Is there any way I can check

Re: Keeping number

Chris_B — Thu, 11 Jun 2020 18:01:36 GMT

@Nsha If you upgraded through mobile.co.uk then you retain your number.

Re: Keeping number

Nsha — Thu, 11 Jun 2020 18:22:06 GMT

Is my reply from someone who works for EE as I’ve spoke to two people from EE, one didn’t know through chat, and one said it can’t be done through another company even though I said it was an upgrade with mobiles.co.uk

Re: Keeping number

Profile closed — Thu, 11 Jun 2020 18:56:23 GMT

Hi @Chris_B doesnt work for EE but his answer is correct.

Re: Keeping number

Christopher_G — Fri, 12 Jun 2020 08:09:45 GMT

Hi @Nsha

Welcome to the community.

I do work for EE and can also confirm that what @Chris_B posted is correct.

If they've processed an upgrade, you'll keep your number. If they have processed as an additional line, that won't happen automatically and we can't transfer a number from one contract straight to another.

I'd recommend speaking to Mobiles.co.uk if you have any questions or worries about your order.

Thanks

Chris 🙂

Re: Keeping number

Nsha — Fri, 12 Jun 2020 08:32:26 GMT

Ok thank you. Another question I have which they said to check with EE. I currently have Wi-fi calling will this continue with new iPhone?

Sent from my iPhone

Re: Keeping number

Christopher_G — Fri, 12 Jun 2020 08:37:13 GMT

WiFi calling should work on Apple iPhones purchased from other retailers, @Nsha. However, we can't guarantee it.

Our WiFi calling help page recommends speaking to the retailer at the point of purchase who should be able to confirm.

Chris

Re: Keeping number

Nsha — Fri, 12 Jun 2020 08:43:26 GMT

Ok thank you for the reply, the web chat said the same thing to check with EE.

Sent from my iPhone

Re: Keeping number

Christopher_G — Fri, 12 Jun 2020 08:47:27 GMT

It's one of those things that we can't guarantee, @Nsha, because the phone isn't purchased directly from us.

But, generally, it works.

Chris