topic Re: new sim not working in Archived Posts

new sim not working

jobianne2008 — Thu, 11 Jun 2020 14:06:40 GMT

As the title says. I ordered the new samsung s20 ultra with a new sim card. Phone working but not the sim> Stating sim 1 not provisioned. I have rang 150 today and they stated its because the sim wasnt activated. It still hasnt come back to normal, Ive restarted several times and cleaned with a cloth. Any ideas.

Re: new sim not working

Leanne_T — Thu, 11 Jun 2020 16:53:43 GMT

Hi @jobianne2008

Welcome to the community.

It can take 24 hours for the SIM card to activate for you.

Did you upgrade or is this a new contract with us?

Thanks.

Leanne.