topic Re: Sim not recognised in Archived Posts

Sim not recognised

Wendywoo4 — Thu, 11 Jun 2020 10:27:52 GMT

Hi, my husband had a very old Nokia phone on payg. It will no longer switch on, so bought a cheap no sim Nokia 216 to replace. When the SIM card from his old phone inserted, it still says no sim and can not receive calls or can only come t calls to emergency numbers. The original sin has an orange logo on but was working ok in the old phone. Do I need to purchase a new WE sim card for it to be recognised?

Re: Sim not recognised

Christopher_G — Thu, 11 Jun 2020 12:50:16 GMT

Hi @Wendywoo4

Welcome to the community. 🙂

Where did you get the new phone from?

Chris

Re: Sim not recognised

Wendywoo4 — Thu, 11 Jun 2020 13:50:26 GMT

Hi, I have now managed to solve the problem. SIM not inserted correctly. Was quite hard and I was worried about damaging the phone, but is now working. Only problem is that contacts have been lost.

Phone purchased through Argos on line as they could deliver the following day.

Thanks though

Re: Sim not recognised

Christopher_G — Thu, 11 Jun 2020 13:54:51 GMT

That's great the SIM is working, @Wendywoo4

I'm sorry to hear about the contacts. If the phone won't switch on, it's probable you won't be able to get them back, unfortunately.

Chris