topic Re: Still waiting in Archived Posts

Still waiting

gayle6 — Tue, 09 Jun 2020 13:54:16 GMT

I've been trying since 25 may, still waiting for number to come over..

I guess that ee doesn't want new customers.

Re: Still waiting

Chris_B — Tue, 09 Jun 2020 15:23:29 GMT

@gayle6 Im assuming you used the online form to request this ? If you did I would call customer services and give them the PAC code as it should take no longer than 24 hours to migrate excluding weekends. When you call please be patient as customer services are extremely busy because of the current situation, just don’t hang up.

Re: Still waiting

Leanne_T — Tue, 09 Jun 2020 16:14:34 GMT

Hi @gayle6

Thanks for coming here.

Did you complete the online number transfer form?

If so, have you had a text or email to confirm your request?

Also, is your other network SIM card still working?

Speak to you soon 🙂

Leanne.

Re: Still waiting

gayle6 — Tue, 09 Jun 2020 21:22:33 GMT

Hi. I actually phoned up because I couldn't find form on phone.

I have called back from my other personal phone as I'm not paying 25p min, I've now been told my PAC is invalid.

So back to square one.

No worries if you lose my twenty year +. Phone number I guarantee I won't ever come over.

I'm disgusted that it's gone from ok take couple days to now invalid.

So I will try tomorrow and if no joy I will go back to previous network.

Ty for responding.

Re: Still waiting

gayle6 — Tue, 09 Jun 2020 21:23:34 GMT

Hi. I actually phoned up because I couldn't find form on phone.

I have called back from my other personal phone as I'm not paying 25p min, I've now been told my PAC is invalid.

So back to square one.

No worries if you lose my twenty year +. Phone number I guarantee I won't ever come over.

I'm disgusted that it's gone from ok take couple days to now invalid.

So I will try tomorrow and if no joy will go back to previous network.

Ty for responding.

Re: Still waiting

Leanne_T — Wed, 10 Jun 2020 07:50:29 GMT

Hi @gayle6

Thanks for coming back to me.

I am very sorry to hear this.

How long ago did you get the PAC from the other network?

Thanks 🙂

Leanne.

Re: Still waiting

gayle6 — Wed, 10 Jun 2020 16:53:04 GMT

I got my PAC code on 25th may valid 30 days.

I have spoken to three they have told me my number should have gone over by now.

So who cocked it up, you have had my PAC and I've lost my number I've had over twenty years.

This is really bad service.

Re: Still waiting

Katie_B — Thu, 11 Jun 2020 06:56:29 GMT

Good Morning @gayle6.

When you have a moment, please take a look at your inbox.

Speak soon,

Katie 🙂