topic Re: How do I get a Nano SIM as old and new phone SIm are different in Archived Posts

How do I get a Nano SIM as old and new phone SIm are different

Fullenglish — Tue, 09 Jun 2020 10:00:30 GMT

I have just received my new phone on upgrade but there is no SIM. The old phone SIM is a Micro whereas the new phone needs a Nano, how do I get a SIM with the same old number

Re: How do I get a Nano SIM as old and new phone SIm are different

XRaySpeX — Tue, 09 Jun 2020 12:19:35 GMT

Can you not push out a nano-sized SIM from the old micro SIM? Otherwise Order a replacement SIM for £1.50 or phone CS for one.

Re: How do I get a Nano SIM as old and new phone SIm are different

Jon_K — Tue, 09 Jun 2020 12:23:18 GMT

Hi @Fullenglish.

The SIM should be in a separate envelope.

If it's not, you can order on online, or speak with our Customer Care team.

Jon

Re: How do I get a Nano SIM as old and new phone SIm are different

Fullenglish — Tue, 09 Jun 2020 13:32:18 GMT

Thanks Jon, had to speak with EE but all sorted

Re: How do I get a Nano SIM as old and new phone SIm are different

Jon_K — Tue, 09 Jun 2020 13:36:32 GMT

Thanks for letting us know, @Fullenglish 🙂