topic Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING in Archived Posts

PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Johnieboy — Mon, 08 Jun 2020 20:57:36 GMT

I have written to Ofcom and still not hear anything off EE I have text 65075 countless number of time’s and I have been contact customer services to request the pac but keep getting fibbed off that the back office need to look at it. Still no pac code. Can some one at EE do something instead of TELLING LIES. what are my rights as a customer requesting my PAC CODE

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Profile closed — Mon, 08 Jun 2020 21:28:44 GMT

Hi @Johnieboy

Welcome to the EE Community,

If you log into MyEE

click on menu on the left hand side

> account settings > at the bottom click on switching providers > switch from EE.

your PAC code will then be displayed.

Thanks,

David.

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Johnieboy — Mon, 08 Jun 2020 21:50:18 GMT

Hi David

thanks but

that doesn’t work and hasn’t for the last 20 days

John

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Profile closed — Mon, 08 Jun 2020 22:15:35 GMT

@Johnieboy if there is a error with your account then they would of escalated it to clear the error.

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Jon_K — Tue, 09 Jun 2020 06:58:58 GMT

Hi @Johnieboy.

If you still don't have your PAC, I'd recommend contacting our Customer Care team so they can either give it to you over the phone, or raise a fault ticket on your account and get it to you as soon as possible.

Jon

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Johnieboy — Tue, 09 Jun 2020 07:09:29 GMT

@Jon_K

i have contacted customer services 3 times over the last 3 week. I am told by the team they will contact me and in the case of last week. I will receive the pac code at 5pm last Friday. So some lies going on there.

I have an Ofcom complaint reference and that’s gone past 5 days and EE still haven’t contacted me.

i need that pac code today I am not calling your customer services again to chase up AGAIN the same subject. It’s a total joke

If you can help then please do. You can contact me direct about this.

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

Jon_K — Tue, 09 Jun 2020 07:50:32 GMT

Hi @Johnieboy.

I'll send you a private message on here.

Please take a look and get back to me.

Jon

Re: PAC CODE REQUEST 20 TIMES TO 65075...NOTHING

XRaySpeX — Tue, 09 Jun 2020 12:27:57 GMT

OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.