New contract with Mobiles.co.uk, 2 weeks later sim still isnt working pleasehelp

Gracey333 — Mon, 08 Jun 2020 11:12:41 GMT

Hello

I took out a new contract with Mobiles.co.uk and have a EE sim card. I've been trying to get the sim card to work for two weeks now and have been on the phone to both companies regarding this. I have tried turning the phone on/off, waited 48 hours (twice) and have been told EE have confirmed the SIM is set up and should be working.

Apparently I will be getting billed for this now but I am unable to use my phone. I can't ring and when I do it says the service is temporarily unavailable. I have tried putting my other sim card (with EE) into my new phone and it works fine so I think it may be the sim card. I can connect to WIFI in the house but as soon as I leave the house I have no internet and can't text or ring anyone at all.

I've been trying to get in touch with EE via phone but understand there's a high number of calls currently so haven't been able to. Could someone please help me with this issue?

Thank you

Grace

Re: New contract with Mobiles.co.uk, 2 weeks later sim still isnt working pleasehelp

Chris_B — Mon, 08 Jun 2020 13:47:58 GMT

@Gracey333 was this an upgrade ? if it was does your EE account show your new tariff for this new contract if it does just put your old Sim card in your new device if it fits.

topic Re: New contract with Mobiles.co.uk, 2 weeks later sim still isnt working pleasehelp in Archived Posts

New contract with Mobiles.co.uk, 2 weeks later sim still isnt working pleasehelp

Re: New contract with Mobiles.co.uk, 2 weeks later sim still isnt working pleasehelp