Do I need to use the new sim?

Bethan2 — Sun, 07 Jun 2020 12:02:57 GMT

Hi,

I received my new upgraded phone yesterday which came with a new EE SIM card. I set up the phone and popped my old SIM card in and it has been working fine.

However, when I logged in to my EE app, it is displaying my phone number as the one on the new SIM card rather then my number.

Do I need to put the new SIM card in and transfer the number or can I continue using my old SIM?

many thanks

Bethan

Re: Do I need to use the new sim?

Northerner — Sun, 07 Jun 2020 13:29:12 GMT

Hi @Bethan2

Did you buy a new line with your contract phone?

If your old SIM works then use that number, although it sounds like you have a new line rather than an upgrade. You best call EE CS on 150 to clarify.

Thanks

topic Do I need to use the new sim? in Archived Posts

Do I need to use the new sim?

Re: Do I need to use the new sim?