topic NEW SIM activation problem in Archived Posts

NEW SIM activation problem

JaneWatcham — Sun, 07 Jun 2020 11:44:56 GMT

Hello!

I went on activate my new sim and forgot to enter the activation pin I had received on the old phone. It said an error had occurred, and now when I try again, I'm not receiving my activation pin my on old phone to activate new one as the old sim has been disconnected already..... and the pin previously received doesn't work... can you help please?

Re: NEW SIM activation problem

Profile closed — Sun, 07 Jun 2020 11:47:01 GMT

Hi @JaneWatcham

Welcome to the EE Community,

If your old sim been disconnected already has the new one got signal ?

Thanks,

David.

Re: NEW SIM activation problem

JaneWatcham — Sun, 07 Jun 2020 11:50:22 GMT

Hi thanks for your help, old one has no signal, neither has the new one....

Re: NEW SIM activation problem

Profile closed — Sun, 07 Jun 2020 12:36:33 GMT

@JaneWatcham if you call freephone 0800 956 3146 a tech advisor will be able to get your new sim up & running 🙂

Re: NEW SIM activation problem

JaneWatcham — Sun, 07 Jun 2020 12:07:49 GMT

Done, they've sorted it out thanks! problem solved!

Re: NEW SIM activation problem

Profile closed — Sun, 07 Jun 2020 12:36:00 GMT

@JaneWatcham glad your all sorted if you need any further help in future visit us on the community 🙂