topic SIM card not working in Archived Posts

SIM card not working

Jason3455 — Sat, 06 Jun 2020 22:27:18 GMT

Hi, last night my mobile signal completely turned off, factory reset the iphone and made no difference. Put my sim in different phone and works. I’ve also tried different network providers in the phone and that works. Please help.

Re: SIM card not working

Northerner — Sun, 07 Jun 2020 05:07:07 GMT

Hi @Jason3455

Where did you buy your phone?

If your SIM works in another device then the issue is with your phone not EE network.

Thanks

Re: SIM card not working

Jason3455 — Sun, 07 Jun 2020 08:04:39 GMT

Hi, the phone was brought unlocked from 3. My EE sim was working find in my device until yesterday. The device also allows other network sims

Re: SIM card not working

Northerner — Sun, 07 Jun 2020 08:45:25 GMT

Hi @Jason3455

Have you tried updating your carrier settings?

Thanks

Re: SIM card not working

Jason3455 — Sun, 07 Jun 2020 08:55:12 GMT

Tried updating carrier settings and factory resetting the device. Still no effect

Re: SIM card not working

Katie_B — Sun, 07 Jun 2020 11:37:00 GMT

Thanks for letting us know @Jason3455.

Is your handset running on the latest software?

Katie.