topic Re: T Mobile to EE in Archived Posts

T Mobile to EE

blobbyrob — Sat, 06 Jun 2020 17:32:21 GMT

Hi, I have recently switched my very old T-Mobile monthly sim plan to a new EE sim plan. I did this through the online chat service & I have been sent a new EE sim card through the post but it has a new number associated with it.

Do I really need this new sim card and if I do will I be able to keep my existing number.

Thanks for any help.

Rob.

Re: T Mobile to EE

XRaySpeX — Sat, 06 Jun 2020 17:35:06 GMT

How did you switch?

Re: T Mobile to EE

blobbyrob — Sat, 06 Jun 2020 17:38:10 GMT

It was all done via the online chat on the EE website after confirming my identity etc.

Re: T Mobile to EE

Katie_B — Sun, 07 Jun 2020 07:41:46 GMT

Good Morning @blobbyrob.

Thanks for coming to the community.

You will need to use your EE SIM.

Did you request to keep your number?

Katie.

Re: T Mobile to EE

blobbyrob — Sun, 07 Jun 2020 08:26:14 GMT

Good morning Katie.

Problem solved.

I put the new sim card in my phone last night before going to bed & woke up this morning to find it activated with my original number.

Many thanks for your help.

Re: T Mobile to EE

Katie_B — Sun, 07 Jun 2020 08:29:16 GMT

That's great to hear @blobbyrob.

Thanks for letting us know,

Katie.