topic Re: Help with new sim activation in Archived Posts

Help with new sim activation

J22 — Thu, 04 Jun 2020 20:06:31 GMT

please I need help either from you and referal to someone one else to activate my wife's new phone . I have done the following without any result

There are3 simple steps highlighted to follow which are

(1) Enter your number which and screen

displayed this message 'Please gives us your phone number. For security, we will send a pin code to your old phone.' I have done this several time yet no code is sent to the old phone

(2) Being that no code is received, iam unble to complete step 2 which is

'Enter your pin '

Step3: Sim activated.

I will be very grateful for your kindest response .

Kind regards

Joseph E

Re: Help with new sim activation

Profile closed — Thu, 04 Jun 2020 20:15:31 GMT

Hi @J22

Welcome to the EE Community,

If you are having trouble with the activation of your wifes new sim call freephone 0800 956 3146 and a tech advisor will be able to get your wifes new sim up & running.

Thanks,

David.