topic Re: Old number tranfer to new phone in Archived Posts

Old number tranfer to new phone

BOBChasse — Thu, 04 Jun 2020 11:23:45 GMT

I requested that my old number be transferred to my new EE phone when i signed up - when should I expect that to happen? - I've received no communication about it.

Re: Old number tranfer to new phone

Chris_B — Thu, 04 Jun 2020 11:25:10 GMT

@BOBChasse Is this an upgrade ? have you transferred from another network ? is this on contract or pay-as-you-go ?

Re: Old number tranfer to new phone

BOBChasse — Thu, 04 Jun 2020 11:29:18 GMT

This is a new contract phone with EE, I'm wanting to transfer my number from the Three network.

Thanks!

Re: Old number tranfer to new phone

Jon_K — Thu, 04 Jun 2020 14:28:46 GMT

Hi @BOBChasse.

Welcome to the community.

Did you get a PAC, and give it to us?

If so, when was that?

Jon

Re: Old number tranfer to new phone

BOBChasse — Thu, 04 Jun 2020 15:15:09 GMT

Thanks Jon.

Yes I gave you my PAC number and my existing phone number as part of the sign up process. That was yesterday.

Re: Old number tranfer to new phone

Jon_K — Thu, 04 Jun 2020 15:50:36 GMT

Thanks @BOBChasse.

A number port is usually completed within 48 hours of giving us your PAC.

If your number port goes beyond this time, I'd recommend getting in touch with our Customer Care team.

Jon

Re: Old number tranfer to new phone

BOBChasse — Thu, 04 Jun 2020 18:08:41 GMT

Ok, many thanks Jon.