https://community.ee.co.uk/t5/Archived-Posts/Financial-hardship-payment-plan-Starting-a-new-SIM-only/m-p/915269#M277558 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813428">@SteHornby1878</a>&nbsp; you will need to call customer services about this. &nbsp;Surly taking out another contract is not the best way to go about this as you’ll still have to pay the other contract even if EE agree to extend the payment period. &nbsp;&nbsp;<BR /><BR /></P> <P>you should have called customer services before taking out another contract and explain the situation to them so an arrangement can be made about payments.&nbsp;</P> Wed, 03 Jun 2020 14:57:22 GMT Chris_B 2020-06-03T14:57:22Z https://community.ee.co.uk/t5/Archived-Posts/Financial-hardship-payment-plan-Starting-a-new-SIM-only/m-p/915186#M277557 <P>I have ordered a new SIM only card but I have an outstanding balance which I can't afford to pay. What can I do</P> Wed, 03 Jun 2020 13:10:43 GMT https://community.ee.co.uk/t5/Archived-Posts/Financial-hardship-payment-plan-Starting-a-new-SIM-only/m-p/915186#M277557 SteHornby1878 2020-06-03T13:10:43Z https://community.ee.co.uk/t5/Archived-Posts/Financial-hardship-payment-plan-Starting-a-new-SIM-only/m-p/915269#M277558 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/813428">@SteHornby1878</a>&nbsp; you will need to call customer services about this. &nbsp;Surly taking out another contract is not the best way to go about this as you’ll still have to pay the other contract even if EE agree to extend the payment period. &nbsp;&nbsp;<BR /><BR /></P> <P>you should have called customer services before taking out another contract and explain the situation to them so an arrangement can be made about payments.&nbsp;</P> Wed, 03 Jun 2020 14:57:22 GMT https://community.ee.co.uk/t5/Archived-Posts/Financial-hardship-payment-plan-Starting-a-new-SIM-only/m-p/915269#M277558 Chris_B 2020-06-03T14:57:22Z