topic Esim new phone in Archived Posts

Esim new phone

Crystal17 — Tue, 02 Jun 2020 16:13:21 GMT

My Iphone stopped working recently and I sent it to Apple Care. They just contaced me saying they are sending me a new device since the other one is not going to work. My previous phone had a dual SIM for my UK and Mexican number. The esim was for EE and they can't help me with passing my UK number to this new phone since there is no EE in Mexico. Could you give me guidance in what to do to get my esim with the same UK number for this new phone? It is my main line to contact friends and family.

Re: Esim new phone

Crystal17 — Tue, 02 Jun 2020 17:33:06 GMT

Which option is it for ordering a new esim for a new phone when I don't have access to my previous phone?

Thanks

Re: Esim new phone

James_B — Wed, 03 Jun 2020 07:40:58 GMT

Hi @Crystal17,

Welcome to the EE Community. 🙂

If you don't have access to your old phone, please get in touch with Customer Care to order a new eSIM pack.

Thanks

James