topic Re: I’ve just joined EE, I inserted my sim an hour ago and it’s still not activated, in Archived Posts

I’ve just joined EE, I inserted my sim an hour ago and it’s still not activated,

Darrenefc — Tue, 02 Jun 2020 20:12:48 GMT

Re: I’ve just joined EE, I inserted my sim an hour ago and it’s still not activated,

Profile closed — Tue, 02 Jun 2020 21:09:43 GMT

@Darrenefc Where did you get your contract from ?

Re: I’ve just joined EE, I inserted my sim an hour ago and it’s still not activated,

Darrenefc — Tue, 02 Jun 2020 20:54:48 GMT

Hi David I ordered it on the EE website, and received it today. I sent a pac code to transfer my old number but trying to register it’s not recognising my old number or the number on the sim pack.

regards Darren

Re: I’ve just joined EE, I inserted my sim an hour ago and it’s still not activated,

Profile closed — Tue, 02 Jun 2020 21:09:08 GMT

Hi @Darrenefc

Welcome to the EE Community,

If you call freephone 0800 317 720 from 8AM a customer service advisor will be able to look into your account to see why your sim aint working.

Thanks,

David.