topic Re: Keeping number? in Archived Posts

Keeping number?

BethWilson — Mon, 01 Jun 2020 18:54:51 GMT

I'm staying on EE but getting the contract through a different store because they had a better deal. Can I keep my number? It says to call 150 but when you do, it says the queue is over an hour so come to the website.

If I can, how do I get that transferred to the new phone?

Thanks so much.

Re: Keeping number?

Profile closed — Mon, 01 Jun 2020 18:58:57 GMT

Hi @BethWilson

Welcome to the EE Community,

EE won't transfer numbers between contracts.

If you wish to keep your original number you will need to transfer it to another networks PAYG service then transfer it back to your new contract.

Thanks,

David.

Re: Keeping number?

Schockwave — Mon, 01 Jun 2020 18:59:37 GMT

@BethWilson , why not do an upgrade from the other network, that way you can keep your number, as @Profile closed has written, EE do not transfer numbers from EE to EE, but if you have already got the new deal, you will have to do what @Profile closed has suggested.

Re: Keeping number?

BethWilson — Mon, 01 Jun 2020 20:00:08 GMT

Thank you so much David.

Re: Keeping number?

BethWilson — Mon, 01 Jun 2020 20:01:46 GMT

Oooh, no we haven't yet. That's a great idea. Thank you Schockwave.

Re: Keeping number?

Schockwave — Mon, 01 Jun 2020 21:26:48 GMT

@BethWilson you are welcome, glad to help.