topic problem with activating new sim in Archived Posts

problem with activating new sim

tigger5 — Mon, 01 Jun 2020 13:21:48 GMT

hello, I have upgraded my plan and phone and been sent a new SIM card. I have followed instructions but I keep getting a message to say "an error occurred in activation" , and 'no service' where it should say EE

Re: problem with activating new sim

Profile closed — Mon, 01 Jun 2020 13:25:31 GMT

Hi @tigger5

Welcome to the EE Community,

Is your old sim is still working and it fits your new phone then you can continue to use your existing sim.

if both sims are now not working call 0800 956 3146 from any other phone & a tech advisor will be able to get your new sim up and running.

Thanks,

David.

Re: problem with activating new sim

tigger5 — Mon, 01 Jun 2020 13:29:23 GMT

Yes the old one still works. I will put that back in and continue to use it then. Will it work indefinitely? And do `I not need to use the new one?

Thanks so much

Re: problem with activating new sim

Profile closed — Mon, 01 Jun 2020 13:31:48 GMT

@tigger5 yeah it will continue to work you can keep the new one as a spare incase your current one becomes faulty.

Re: problem with activating new sim

tigger5 — Mon, 01 Jun 2020 13:39:43 GMT

Thank you, David, much appreciated

Re: problem with activating new sim

Profile closed — Mon, 01 Jun 2020 15:46:31 GMT

@tigger5 your welcome if you need any further help in future visit us here on the community 🙂