topic Re: Sim activation in Archived Posts

Sim activation

Mollie0 — Sun, 31 May 2020 08:16:54 GMT

So i got a new phone yesterday with a new sim, i have tried taking it out putting it back in, restarting my phone. The EE symbol has appeared and i have service yet i cannot send text messages but i can call people. How do i fully active my sim? Also when i try to register my number with the EE app it says it cannot be recognised.

Re: Sim activation

Profile closed — Sun, 31 May 2020 10:31:17 GMT

Hi @Mollie0

Welcpme to the EE Community,

have you upgraded your phone with EE ?

If you have you can activate your sim by clicking the link below.

ACTIVATE MY SIM

Thanks,

David.

Re: Sim activation

Leanne_T — Sun, 31 May 2020 14:36:05 GMT

Hi @Mollie0

Welcome to the community.

Did you upgrade or is this a new contract with us?

Also, what phone are you using?

Leanne 🙂