topic Re: Waiting for new phone in Archived Posts

Waiting for new phone

Webb3 — Sat, 30 May 2020 18:39:04 GMT

Hi ,

I am switching from another provider to EE. I placed an order for a PAYM contract with new iPhone on 24th May. Not heard anything other than confirmation email and order reference. Seems like a long time, is this normal? Can I please get an update on expected delivery?

I am porting my number and have provided the PAC.

Re: Waiting for new phone

Chris_B — Sat, 30 May 2020 18:41:57 GMT

@Webb3 You’ll need to speak with customer services about your order as this is a public forum that doesn’t have access to your account.

Re: Waiting for new phone

Webb3 — Sat, 30 May 2020 18:53:27 GMT

Could you send me the link to the right customer service department? None of the help topics cover my question, I can't track the order because I only have an order reference (not a tracking reference) and I can't see where I can ask the right person!

Re: Waiting for new phone

Leanne_T — Sun, 31 May 2020 11:14:57 GMT

Hi @Webb3

Welcome to the community 🙂

Could you let me know which iPhone you have ordered, including the size and colour?

I will check to see if this is in stock for you.

Speak soon 🙂

Leanne.