topic Re: Sim not arrived in Archived Posts

Sim not arrived

Jonkeereman — Sat, 30 May 2020 20:06:04 GMT

Following on line chat I ordered a new sim ( for use in tracker device). Received email on 21/5/20 confirming order and saying it’s been despatched

not yet arrived (30/5/20)

frustrated at not being able to get any response to establish. Is it missing. Do I need to reorder

cannot get to speak with anyone for answer !

help !!

Profile closed — Sat, 30 May 2020 20:21:08 GMT

Welcoke to the EE Community,

If you call freephone 0800 317 720 you will be able to get through to a customer service advisor.

Thanks,

David.

Jonkeereman — Sun, 31 May 2020 08:45:45 GMT

David thank you so much for your help. Customer service contacted immediately on number provided by you. Additional sim despatched

Previously so frustrating not being able to speak or contact anyone to resolve

invaluable service

thanks again

regards John (jonkeereman)

Profile closed — Sun, 31 May 2020 10:10:10 GMT

@Jonkeereman glad your all sorted if you need any further help in future visit us here on the Community 🙂