topic Re: Upgrade issues in Archived Posts

Upgrade issues

karentail — Thu, 28 May 2020 13:10:14 GMT

having receiving the upgraded phone on Tuesday 26th, the old number has still not ported and the data is only working on the snapchat app ?

Re: Upgrade issues

karentail — Thu, 28 May 2020 13:25:36 GMT

Hi Jon, the issue is not moving networks, I was already on EE before upgrade, but the old number has not moved to new phone. But when I check the family account the old contract has been replaced so we now have 10g instead of 4g. we were told 48 hours but it is taking longer

Re: Upgrade issues

Leanne_T — Thu, 28 May 2020 15:14:26 GMT

Hi @karentail

Thanks for coming to the community.

Did you register your new SIM card?

Is your old SIM still working?

Also, what phone are you using?

Speak soon 🙂

Leanne.

Re: Upgrade issues

karentail — Thu, 28 May 2020 16:03:29 GMT

Hi all sorted now, I called 150 in the end as I find this process too long. Turns out we’d been sent a PAYG SIM card which we put in the new handset. Apparently all we needed to do was put original card in new handset so all sorted now. Thank you

Sent from my iPhone

Re: Upgrade issues

Jon_K — Fri, 29 May 2020 07:16:43 GMT

Thanks for letting us know, @karentail 🙂

Glad you're all sorted.

Jon